Privacy Policy

Last updated: 25-11-2025
This Privacy Policy explains how THYSOL Group B.V. (“CureTape®”, “we”, “our”, or “us”) collects, uses, stores and protects your personal data when you visit or interact with CureTape.com.

We are committed to safeguarding your privacy and handling personal information in a responsible and transparent manner, in accordance with the EU General Data Protection Regulation (GDPR), UK GDPR, and other applicable international privacy laws.

If you have any questions, please contact us at info@curetape.com.

1. Data Controller

THYSOL Group B.V.
Josink Kolkweg 18
7545 PR Enschede
The Netherlands
T: +31 (0)53 206 8040
Email: info@curetape.com /
info@thysol.com
Chamber of Commerce (KvK) number: 63257742
VAT number: NL855157598B01

2. Personal Data We Collect

We may collect and process the following categories of personal data when you use our website:

a. Information you provide directly

• Name, address and contact details;
• Email address and phone number;
• Billing and shipping details;
• Account login information;
• Messages sent via contact forms, email or customer service;
• Product reviews or feedback.

b. Information collected automatically

When you visit CureTape.com, we may automatically collect:

• IP address;
• Browser type and device information;
• Pages viewed and interaction data;
• Cookies and tracking technologies;
• Referring websites or campaign sources;
• Time spent on pages and navigation behaviour.

c. Information related to purchases

If you place an order, we process:

• Order history;
• Payment details (processed securely by external payment providers; we do not store card details);
• Delivery information.

d. Newsletter and marketing subscriptions

If you subscribe to our newsletter, we collect:

• Name;
• Email address;
• Marketing preferences.

You may unsubscribe at any time.

3. How We Use Your Personal Data

We process your personal data for the following purposes:

To process orders and deliver products

• Handling payments;
• Order confirmation and updates;
• Shipping and delivery;
• Customer service support.

To manage your account

• Login authentication;
• Saving order history;
• Managing preferences.

To improve our website and services

• Analysing site traffic;
• Optimising functionality;
• Personalising user experience.

For marketing and communication

• Sending newsletters (with your consent);
• Providing product updates, promotions and special offers;
• Retargeting or personalised advertising (cookie-based, where allowed).

To meet legal and regulatory obligations

• Tax and accounting requirements;
• Fraud prevention;
• Ensuring security and integrity of our services.

4. Legal Basis for Processing

We process personal data based on one or more of the following grounds:

• Contractual necessity: processing orders or managing account information.
• Legal obligation: tax records or compliance documentation.
• Legitimate interest: improving services, preventing fraud or carrying out internal analytics.
• Consent: for newsletters, cookies or marketing tracking.

You can withdraw consent at any time.

5. Sharing Your Personal Data

We do not sell your personal data.

We may share data with trusted third parties to provide our services, such as:

• Payment processors;
• Shipping and logistics partners;
• Email marketing providers;
• Website hosting and security partners;
• Customer support platforms;
• Analytics and cookie tools (e.g. Google Analytics).

These parties only process data as instructed by CureTape® and must keep it secure.

6. International Data Transfers

As a company based in the Netherlands, your data is primarily processed within the EU.

Where information is transferred outside the EU/UK (e.g., to the USA), we ensure appropriate safeguards, such as:

• Standard Contractual Clauses (SCCs);
• Adequacy decisions;
• Additional security measures.

7. Cookies & Tracking Technologies

CureTape.com uses cookies to:

• Improve site functionality;
• Remember preferences;
• Analyse website usage;
• Provide personalised advertising (if consented).

You can manage or disable cookies through your browser or via our Cookie Settings banner.

A full explanation can be found in our Cookie Policy.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, unless a longer retention period is required by law.

Examples:

• Order and invoice data: 7 years (legal obligation);
• Account information: until you delete your account;
• Newsletter data: until you unsubscribe;
• Contact form messages: up to 24 months.

9. Your Rights Under GDPR / UK GDPR

You have the right to:

• Access your personal data;
• Request correction or deletion;
• Request restriction of processing;
• Object to processing based on legitimate interest;
• Withdraw consent for marketing or cookies;
• Receive a copy of your data (data portability);
• Lodge a complaint with your national data protection authority.

To exercise any of your rights, contact:
info@curetape.com

10. Security Measures

We use appropriate technical and organisational measures to protect personal data, including:

• SSL encryption;
• Secure hosting;
• Access controls;
• Data minimisation;
• Encrypted communications;
• Regular software and security audits.

11. Children’s Privacy

CureTape.com is not intended for children under 16.

We do not knowingly collect personal data from minors.

If you believe data has been collected unlawfully, please contact us for removal.

12. Links to Third-Party Websites

Our website may contain links to external sites.

We are not responsible for their content, privacy practices or security.

We recommend reviewing their privacy policies before providing any personal data.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on this page with an updated “Last updated” date.

Continued use of the website indicates acceptance of the updated terms.

14. Contact Details

For questions regarding this Privacy Policy or your personal data, please contact:

THYSOL Group B.V.
Josink Kolkweg 18
7545 PR Enschede
The Netherlands
T: +31 (0)53 206 8040
Email: info@curetape.com /
info@thysol.com