Trusted by professionals for 25+ years
Europe-wide shipping
Placing an order
You can place your order through our webshop. We’ve made the process as straightforward as possible. Here’s a step-by-step overview:
- Click ‘Add to cart’ on the product you’d like to order.
- Enter the number of rolls or the quantity of the selected item.
- Click ‘View cart’ or select the cart icon at the top of the page.
- Review your cart and click ‘Proceed to checkout’.
- Log in if you already have an account, or enter your details manually.
- Click ‘Place order’.
- Select your preferred payment method.
Order failed or declined?
If your payment has failed, you can try again. First check whether the amount has already been charged to your account. If the money has left your account but you haven’t received a confirmation, please contact us at info@curetape.com.
Shipping costs & delivery times
We aim to process and ship orders as quickly as possible. Orders placed before 12:00 (local time) are often packed and shipped the same day.
You will receive email updates at every step of the process and can always track your order.
Shipping costs by country
Most orders are shipped from our warehouse in the Netherlands with PostNL. Orders to Ireland are shipped with DHL. The shipping costs below apply to standard parcel shipments.
Free shipping is available on all orders over €100, except for the Netherlands, Belgium, and Germany, where free shipping applies from €50.
Once your parcel reaches your country, it may be handed over to a local delivery partner for the final mile. If you have any questions about your delivery status, please contact the carrier first — as the recipient, they can often help you more directly with updates or delivery options.
| Country | Shipping cost | Carrier | Est. delivery time |
|---|---|---|---|
| Austria | €9.95 | PostNL | 3–4 working days |
| Belgium | €7.95 | PostNL | 1–2 working days |
| Bulgaria | €16.49 | PostNL | 4–6 working days |
| Croatia | €18.95 | PostNL | 5–8 working days |
| Czechia | €9.95 | PostNL | Not specified by PostNL |
| Denmark | €16.99 | PostNL | 2–3 working days |
| Estonia | €15.45 | PostNL | 4–6 working days |
| Finland | €21.95 | PostNL | 4–5 working days |
| France | €7.95 | PostNL | 2–4 working days |
| Germany | €6.95 | PostNL | 2–3 working days |
| Greece | €21.45 | PostNL | 5–9 working days |
| Hungary | €11.95 | PostNL | 3–5 working days |
| Ireland | €20.95 | DHL | 3–6 working days |
| Italy | €11.95 | PostNL | 3–5 working days |
| Latvia | €15.45 | PostNL | 3–6 working days |
| Lithuania | €15.45 | PostNL | 4–6 working days |
| Luxembourg | €13.45 | PostNL | 2–3 working days |
| Malta | €20.45 | PostNL | 4–7 working days |
| Netherlands | €5.95 | PostNL | 1 working day |
| Poland | €11.95 | PostNL | 3–4 working days |
| Portugal | €9.95 | PostNL | 4–5 working days |
| Romania | €13.95 | PostNL | 3–5 working days |
| Slovakia | €13.95 | PostNL | 3–5 working days |
| Slovenia | €15.95 | PostNL | 2–4 working days |
| Spain | €9.45 | PostNL | 3–5 working days |
| Sweden | €17.49 | PostNL | 3–5 working days |
Delivery times shown are indicative working days after dispatch and may be longer during busy periods, public holidays, local disruptions, or circumstances outside our control.
Please double-check your address before ordering
Orders are processed immediately after placement. Once a parcel is with a carrier, we are unable to make any changes to the shipment.
CureTape is not responsible for errors in the delivery address or phone number entered by the customer. If a parcel cannot be delivered due to an incorrect address, we will not refund the shipping costs.
Please make sure your address details are correct before completing your order.
What if my parcel is delayed?
Use the indicative delivery times as a guideline and check the tracking code you received. If your parcel hasn’t arrived within the expected timeframe, please contact us at info@curetape.com and we’ll do our best to help.
Payment methods
We offer the following payment methods:
- PayPal
- Credit card (Visa / Mastercard)
- iDEAL
- EPS
- Bancontact
- Apple Pay
- Google Pay
Questions about a payment?
If you have a question about an invoice or payment, please send us an email at info@curetape.com.
Exchanges & returns
Cancelling an order
Orders are processed immediately upon placement, which means cancellation is in most cases no longer possible. For the fastest support, please call us at +31 53 478 1900.
Returning an order
If a product does not meet your expectations, you may return it at your own cost. Kinesiology tape must be unopened to be eligible for return. Please contact our team before sending any return to info@curetape.com.
Why hasn’t my order been processed?
An order may not be processed for various reasons, for example:
- The item is out of stock
- The address details are incorrect
- A technical issue has occurred
If you haven’t received your order and haven’t heard from us within 5 working days, please contact us at info@curetape.com.
Right of withdrawal
You have the right to return any purchase made at CureTape within 14 days without giving a reason. The purchase amount will be refunded to your bank account within the applicable refund period.
Warranty
All products purchased from CureTape are covered by the statutory warranty. This means the product must be in good condition upon receipt.
Received an item in poor condition?
If you receive an item that is not in good condition, please contact us at info@curetape.com. We will work with you to find the right solution, either by replacing the product or refunding the purchase amount.
No warranty in case of misuse
If a product has been used incorrectly, you cannot claim a replacement or refund.